When I am using my computer's TV output, the video area inside the V1 software displays pink instead of live video. (Some systems will not display pink, the video window will simply appear black with no warning message listed.) What can I do to correct this issue?

The V1 Professional software displays real-time video using a hardware accelerated video overlay in order to show the highest quality picture possible. Since this is a ?hardware accelerated? feature, the graphics chip on your video card must support a video overlay. If the video card cannot create an overlay on the affected display, only the ?key color? (usually pink or black) will be shown instead of the actual video.

The overlay is only used to display realtime video- paused videos, or those playing in slow motion do not use an overlay and should still appear on the screen. You can verify whether or not this is an overlay issue by opening a video clip and pausing it. If it displays on the screen while paused, but disappears when full speed play is selected, the display in question cannot properly display the video overlay.

There are several conditions that must be met in order for the overlay to work:

• The VGA adapter must have built in support for a video overlay. Most VGA adapters manufactured after 1998 should support a video overlay without any problems.
• Only PRIMARY displays can use a video overlay. Make sure that the output in question has been set up as a PRIMARY display. Many laptop computers can only have one display set to PRIMARY, and if this is the case, you must use the RGB workaround listed below.
• VGA adapter must be using either 16bit High Color mode, or 32bit True Color mode. 256 color and 24bit True Color modes do not work properly.
• The VGA adapter card must have at least 4MB of VRAM.

Most laptop VGA adapters cannot support both the LCD panel and TV outputs as PRIMARY displays. Only one can be set to PRIMARY, this is usually the LCD panel. This is done to save valuable space and reduce power consumption, and usually only affects laptop computers. Many laptops do allow the VGA output and LCD panel to both be PRIMARY displays, and a scan converter can be used in this situation.

Desktop computers use a limitless power source and do not have space restrictions, so most desktop VGA adapters can be configured to use both the TV and VGA outputs as PRIMARY displays. Please check with your computer manufacturer or VGA adapter manufacturer for details on how to configure your adapter.

For systems that do not allow the TV output to be set as a PRIMARY display, please read our writeup on "Using the RGB workaround".

If this article did not help you with your question or if you require further assistance, please send us a support inquiry. To help us assist you, be sure to include a detailed description of the problem you are experiencing.