Every time I try to record an IGA lesson, shortly after pressing the SAVE button the following error appears:

Encoder.Setup () Failed: 80070057

Interactive Frontiers has determined this problem to be caused by out of date drivers for certain audio hardware. As of this writing, it has only been reported by users who have an ESS sound chip on a laptop computer.

The V1 Professional 5.0 software requires 100% DirectX 8 compatible hardware and drivers to be installed on your system. Some laptop computers that ship with Windows 2000 include drivers for the ESS sound chip that are not fully compatible with some of the newer audio features available with DirectX 8.0. Because the driver cannot interpret the command to capture audio when IGA lesson recording begins, the resulting lesson video is generated with an audio stream that contains no information. Windows Media Encoder is not able to package a video that has an empty audio stream, therefore an error message is generated.

The correction is made by installing newer device drivers for your ESS product. You should visit your computer manufacturer's website and download a newer device driver for your soundcard. Once this driver is installed, you should be able to record IGA lessons without receiving the error message.

If you are receiving this error message, and you do not have an ESS Soundcard in your system, or you are not using the Windows 2000 operating system, please send a detailed message containing the exact error message and a detailed description of your computer hardware so we may investigate further. You should also consider updating your soundcard drivers, as this problem could easily happen on other hardware as well.

It is considered good practice to keep your device drivers for all of your computer hardware up to date. When a newer driver for a product is posted, it is usually posted to correct a problem found in an earlier release, to increase stability or efficiency, or to add a new feature to the system. Device drivers can usually be obtained from the PC manufacturer, however on occasion you may have to get them from the actual hardware manufacturer, as is usually the case for video card drivers. It is especially important that you install the newest available device drivers immediately following a new Windows installation (ie. following a hard disk failure or operating system upgrade), as the drivers bundled with the operating system generally lack all advanced features, and are present only so you can use the computer to download the correct drivers.

If this article did not help you with your question or if you require further assistance, please send us a support inquiry. To help us assist you, be sure to include a detailed description of the problem you are experiencing.