When I open videos in the V1 Professional software, the video appears for a moment and then changes solid pink. The video playback bar will move, however the screen remains pink. I also see a pink screen while looking at live video from the camera.

The pink window you see is the video overlay key color. V1 Professional requires 16 bit or 32 bit color mode for the playback engine to function correctly with a video overlay. Please set your color depth to 16 bit or 32 bit color using the Display Properties option in the Control Panel. We recommend using the 16 bit High Color setting on slower systems (under 600MHz).

The link below will help you change your color settings if you are unsure how to do this.

INFO: How do I change my system Display settings? (Color Depth and Resolution)

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